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Ordering
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How to place an order | Payment Methods
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There were 13 questions found in this category:
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 COD Orders
We do not accept COD orders.
We do accept payment by mail.
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Holiday shipping guidelines - Christmas
As of 2pm PST Dec/23/2008, Christmas delivery will require that packages be shipped via overnight service. Instruments that are in stock and setup, can be shipped via overnight with a cutoff point of 2PM PST 12/23/08.
Overnight for violin or mandolin sized packages will run $45-$1...
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How do I cancel my order?
Q: I need to cancel this order. How do I do this?
A: You may email or call to cancel your order. Please let us know as soon as possible since some orders ship out almost immediately. Once shipped, orders cannot be canceled. They may still be returned for a full refund.
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How long will it take for my order to be processed?
We process orders throughout the day. In most cases your order will start processing within a few hours.
There may be shipping delays if an item is out of stock, or requires work to be done before it is shipped (such as a violin being setup).
Orders placed over the weekend are normally delayed unt...
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How to register and place order
I wish to place an order on line but having trouble registering to do so. I wish to order item number 99446BCD
Hello,
If you add an item to your shopping cart and then proceed to checkout, you will be guided through the ordering process and asked if you would like to create an acco...
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Our Satisfaction Guarantee
Keep the item(s) 14 days.
NOTE: Our Return policy is calculated by the days you have the product in your possession.
Example:
We ship the package on the 1st day of the month.
The package is delivered on the 7th.
Your trial period then begins on the 7th.
You may keep th...
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Payment by Credit Card
We accept most Major Credit Cards.
These include: VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER.
We only accept payment by credit card for orders shipped to the U.S. and Canada.
Our Server is secured with the latest 128bit encryption.
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Payments by Mail
We are happy to accept payments by mail, These may be in the form of checks or money orders.
Payments by mail are payable to: Folkmusician
Mailing Address:
Folkmusician
PO BOX 492527
Redding, CA 96049
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Please confirm my order
Q: Please send confirmation of order. I just ordered it a few moments ago.
A: You should receive an email shortly after placing your order. This is automatically sent out as soon as your order is placed. Our emails may get caught by spam filters or occasionally lost in cyberspace. If ...
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Pricing
Price Matching:
We would like the opportunity to earn your business. If you find a lower price somewhere else we welcome the chance to beat it. We request that you check Shipping & Handling rates as well as prices. We will factor this in when we verify competitor’s pricing. We may also review t...
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Sales Tax
We do not charge Sales Tax on any Order that is not Shipped to California.
If the Order is Shipped to California, 7.25% Tax is added to the price of the item(s). Shipping and Handling is not taxed. Our Checkout page will show any taxes added for California Orders before the payment is completed. ...
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Scott Cao STV-750 Heifetz Violin
I plan to buy Scott Cao STV-750 Heifetz Violin, but I live in Taiwan, Do you ship it to Taiwan? thanks
We do ship world-wide; however, we are not able to accept credit cards for international shipments. We would be happy to give you a quote and available payment options. Please send us an email....
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Tracking Phone Orders
Q: How can I track an order that I initiated over the phone? I have an ORDER NUMBER.
A: We have the ability to publish your order information to our website. We can assign a temporary password and you can login as if the order were placed online. You can request this at the time of order or email u...
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